21810493 SERVICE COSTING FOR TELESERVICE CHARGES (Doc ID 2081467.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form


Currently, Service & Projects integration is used to post costs to Project Accounting. As a result, item costs are derived from based on Inventory Organization set with profile option "Service: Inventory Validation Organization".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Here is our business case for your reference,
1. Manager creates SR with the top-level instance (we call this Level-0
instance) with Project Expenditure Org, Project Number and Project Task
Number.
2. Manager creates estimate charge lines then task, and assign task to the
technicians
3. Manager creates Parts requirement with PR lines populated from the
estimate charge lines for the task and then create reservation or internal
order.
4. Warehouse fulfills the internal order
5. Manager/technician perform IO receipt with Inbound Receipt
6. Technician performs debrief with Labor and Material, then submit the
debrief for manager to approve
7. Manager approves the debrief which will trigger the actual charge lines
creation
8. Charge lines are auto-submitted (with auto-submission feature) and Service
cost is interfaced to PA


Cause

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