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Sales Order Lines for ATO Item Has Status 'Awaiting Shipping' but is Not Showing In The Shipping Transactions Form (Doc ID 2081786.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, WMS, Shipping & Transportation

ACTUAL BEHAVIOR
---------------
A sales order has some  order lines for ATO items which show a status of "Awaiting Shipping" on the sales orders form, but these items do not appear on the shipping transactions form. The issue appears to be with the Autocreate FAS process.

EXPECTED BEHAVIOR
-----------------------
The expectations is for the lines at a status of "Awaiting Shipping" to appear on the shipping transactions form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Shipping->Transactions
2. Find that some the order lines for this sales order which show a status of "Awaiting Shipping" does not appear on the shipping transactions form.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot obtain shipping details for the problematic sales order

Cause

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In this Document
Symptoms
Cause
Solution
References


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