Unable To De-activate Asset (Doc ID 2082219.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On EAM - Enterprise Asset Management, 12.1.3 version, Rebuildable Definition

Unable to De-activate rebuildable serial number.
While De-Activate the Rebuildable Number, system is returning the following error even if there is no current parent asset:

ERROR
-----------------------
Asset Hierarchy exists for the Asset.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enterprise Asset Management responsibility
2. Rebuildables > Rebuildable Numbers
3. See no parent asset defined
4. try to deactivate the number but getting error.

Applied Patch 17570531 and the same error occurs.

Cause

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