My Oracle Support Banner

Unable To De-activate Asset (Doc ID 2082219.1)

Last updated on JUNE 21, 2022

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Unable to De-activate rebuildable serial number.
While De-Activate the Rebuildable Number, system is returning the following error even if there is no current parent asset:

ERROR

Asset Hierarchy exists for the Asset.

STEPS

The issue can be reproduced at will with the following steps:
1. Enterprise Asset Management responsibility
2. Rebuildables > Rebuildable Numbers
3. See no parent asset defined
4. try to deactivate the number but getting error.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.