After R12 Upgrade Search Option Exact Phrase Has Been End Dated

(Doc ID 2082438.1)

Last updated on MARCH 20, 2018

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Create, Update, Authoring Flow

ACTUAL BEHAVIOR
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In 12.2.4, on Lookup CS_KB_SEARCH_TYPE_OPTIONS the "Exact Phrase" (QUERY_PHRASE) option is end dated

EXPECTED BEHAVIOR
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The "Exact Phrase" (QUERY_PHRASE) option should be enabled

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Service > Setup > Customer Support Lookups
2. Query for Type = CS_KB_SEARCH_TYPE_OPTIONS
3. The QUERY_PHRASE option is end dated with a Effective Dates "To" = 12-JUL-2005 and the Enabled checkbox is unchecked


Cause

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