"Unrecognized Exception" Error When Updating Interaction History Actions (Doc ID 2082942.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle Customer Interaction History - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms


When selecting an Action item for update, the following error occurs:

Error

"Unrecognized Exception"


Steps

The issue can be reproduced at will with the following steps:

1. Interaction History JSP Admin responsibility
2. Configuration > Action
3. Select the ID hyperlink for an existing action

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms