"Unrecognized Exception" Error When Updating Interaction History Actions
(Doc ID 2082942.1)
Last updated on MARCH 13, 2019
Applies to:Oracle Customer Interaction History - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
When selecting an Action item for update, the following error occurs:
The issue can be reproduced at will with the following steps:
1. Interaction History JSP Admin responsibility
2. Configuration > Action
3. Select the ID hyperlink for an existing action
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