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"Unrecognized Exception" Error When Updating Interaction History Actions (Doc ID 2082942.1)

Last updated on MARCH 13, 2019

Applies to:

Oracle Customer Interaction History - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms


When selecting an Action item for update, the following error occurs:

Error

"Unrecognized Exception"


Steps

The issue can be reproduced at will with the following steps:

1. Interaction History JSP Admin responsibility
2. Configuration > Action
3. Select the ID hyperlink for an existing action

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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