Addition of a New Credit Card in an Order Errors Out With IBY_20512 Error (Doc ID 2083276.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version,

When attempting to add a new credit card to an Order and booking the following error occurs.

ERROR
-----------------------
Credit Card Authorization for this order has failed.
The order has been placed on Credit Card Authorization Failure Hold.

From Logs:
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq 1 Response code=IBY_20512
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq 1 Response status=3
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq 1 Response message=NO instrument matched


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Query the Booked SO
3. Update the credit card information
4. Save


Cause

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