Addition of a New Credit Card in an Order Errors Out With IBY_20512 Error

(Doc ID 2083276.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version,

When attempting to add a new credit card to an Order and booking the following error occurs.

Credit Card Authorization for this order has failed.
The order has been placed on Credit Card Authorization Failure Hold.

From Logs:
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq 1 Response code=IBY_20512
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq 1 Response status=3
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq 1 Response message=NO instrument matched

The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Query the Booked SO
3. Update the credit card information
4. Save


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