My Oracle Support Banner

Shipping Transportation Outbound Interface Fails with Error 'UnknownHostException:' (Doc ID 2083362.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.2 version, Integrations & Conc. Program

When attempting to run Shipping Transportation Outbound Interface, to send shipping information to OTM, the following error occurs.

Calling SoapBpelInvoker.callWebService
[SOAPException: faultCode=SOAP-ENV:IOException; msg=;]
at oracle.soap.transport.http.OracleSOAPHTTPConnection.send(

Response XML
Exception occured in parseResponsesaxException in parseResponseStart of root element expected.
java.lang.Exception: saxException in parseResponseStart of root element expected.

The issue can be reproduced at will with the following steps:
1. Navigate to Shipping->interfaces->Shipping Transportation Outbound Interface
2. Submit this request.
3. Request ends in error
4. View the log file, see above error

The issue has the following business impact:
Due to this issue, users cannot send delivery information to OTM for transportation planning..


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.