21366022 Saved Searches On Agent Dashboard Is Erroring Out (Doc ID 2083614.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Search

After choosing one of the saved searches in the Agent Dashboard, going into One of the Tickets and clicking on cancel button gives the following error.

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation. Statement: SELECT * FROM (select SavedSrchEO.SEARCH_ID,
  SavedSrchEO.USER_ID,
  SavedSrchEO.ROWS_DISPLAYED,
  SavedSrchEO.NAME,
  SavedSrchEO.DESCRIPTION,
  SavedSrchEO.OBJECT_VERSI
..


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Customer Support Specialist
(N) Agent Dashboard
Click on the Saved Searches
Click on a SR
Click on Cancel button

The error above is displayed.
 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms