21366022 Saved Searches On Agent Dashboard Is Erroring Out

(Doc ID 2083614.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Service Request Search

After choosing one of the saved searches in the Agent Dashboard, going into One of the Tickets and clicking on cancel button gives the following error.

oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation. Statement: SELECT * FROM (select SavedSrchEO.SEARCH_ID,

The issue can be reproduced at will with the following steps:
(R) Customer Support Specialist
(N) Agent Dashboard
Click on the Saved Searches
Click on a SR
Click on Cancel button

The error above is displayed.


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