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TeleService: When Trying to Set Up a Billing Type, the Error Reads "Trying to Access a Page That Is No Longer Active" (Doc ID 2084230.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to update a Billing Type associated with a Service Activity, and on the Billing Type click "Details" the following error occurs.

ERROR
-----------------------
(X) Error
You are trying to access a page that is no longer active.
- The referring page may have come from a previous session. Please select Home to proceed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update a Service Activity
2. Add a Billing Type
3. On the Billing Type click Details
4. The reported error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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