When Trying To Perform The Billing Type Setup, The Errors Out Indicating That The Page Is No Longer Active. (Doc ID 2084230.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Setup flow

When attempting to update a Billing Type associated with a Service Activity, and on the Billing Type click "Details" the following error occurs.

ERROR
-----------------------
(X) Error
You are trying to access a page that is no longer active.
- The referring page may have come from a previous session. Please select Home to proceed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update a Service Activity
2. Add a Billing Type
3. On the Billing Type click Details
4. The reported error occurs


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms