Can Not Remove The Phone Extension Number From SR Contacts/Addresses Tab

(Doc ID 2084533.1)

Last updated on DECEMBER 15, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

Not able to remove the Phone extension number from SR contacts/Addresses tab but able to change the values.

The changes made in the 'Edit contact' form for the selected contact should reflect in the SR form contacts tab after saved the SR.

The issue can be reproduced at will with the following steps:

Step 1: Connect to Apps. Navigate to Service (R) -> Service Requests -> Create Service Request.
Step 2: Query the SR and Go to contact/Addresses tab-->Add a contact line of type contact for or employee of with value as phone number
Step 3: Click on 'Create Edit contact ' icon ,It will navigate to Edit contact form
Step 4: Remove the contact extension number and click save button in the 'Edit Contact' form.
Step 5: Save the SR form.


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