Can Not Remove The Phone Extension Number From SR Contacts/Addresses Tab (Doc ID 2084533.1)

Last updated on DECEMBER 15, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
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Not able to remove the Phone extension number from SR contacts/Addresses tab but able to change the values.

EXPECTED BEHAVIOR
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The changes made in the 'Edit contact' form for the selected contact should reflect in the SR form contacts tab after saved the SR.

STEPS
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The issue can be reproduced at will with the following steps:

Step 1: Connect to Apps. Navigate to Service (R) -> Service Requests -> Create Service Request.
Step 2: Query the SR and Go to contact/Addresses tab-->Add a contact line of type contact for or employee of with value as phone number
Step 3: Click on 'Create Edit contact ' icon ,It will navigate to Edit contact form
Step 4: Remove the contact extension number and click save button in the 'Edit Contact' form.
Step 5: Save the SR form.



Cause

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