Customer Trade Profile Search Criteria Is Not Working For Account Number Field (Doc ID 2084795.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Claims Administration

Customer Trade Profile Search Criteria Is Not Working For Account Number Field.

Steps - 
1. Navigate to Customer Trade Profile.
2. Click on Personalize > Modify Criteria > Account Number
3. Enter 1143. Click Go
4. LOV opens with Customer = 1143. No rows returned.
5. Remove 1143 from Customer and Enter in Account Number field. Click Go. Select first record.
6. Account Number Displays "A. C. Networks" now, instead of 1143.

Cause

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