MFS Multiplatform - Signature Capture Not Working On Android Device (Doc ID 2084964.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Multiplatform Android General

ACTUAL BEHAVIOR
---------------
After installing MFS Multi-Platform on Android the device signature Capture is not functioning correctly. After sign and save, the icon just goes round forever, if the app is closed and re-opened and then the user navigates to the task report the signature is captured on the report with no problems though.

Version on the Android is 12.1.3.15.21
Server side patch 21176120 is applied also

EXPECTED BEHAVIOR
-----------------------
Expect saving the signature not to hang

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Starting from a debriefed Task
2. Open the Report and click on signature
3. Sign and save and you get below for ever until you Close the app
4. After closing and reopening app the signature is stored
 

Cause

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