Depot Repair: Trying to Close Operation for WIP job in Technician Portal Hangs - Eventually Throwing 500 Internal Server Error (Doc ID 2085095.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Execution

ACTUAL BEHAVIOR
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When trying to close an operation in the Depot Repair technician portal (which processes a move order in the routing) through Repair Order-->Execute job, the screen freezes. Eventually it throws timeout error:

500 Internal Server Error


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The issue can be reproduced at will with the following steps:
1. Create SR and RO
2. Create Repair Job
3. Press "Execute Job" button
4. HTML page opens and freezes


Cause

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