NullPointerException on Record History On Customers Page (Doc ID 2086159.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

User is not able to review the history records on customers standard page.

ERROR
-------------

## Detail 0 ##
java.lang.NullPointerException  at oracle.jbo.server.ViewRowStorage.getEntity(ViewRowStorage.java:1502)
at oracle.jbo.server.ViewRowImpl.getEntity(ViewRowImpl.java:1903)
at oracle.apps.fnd.framework.webui.OARecordHistoryCO.setWHOColumnValues(OARecordHistoryCO.java:104)

 

Steps to reproduce:

Responsibility:  Receivables Manger

Navigation: Customers > Customers > search for a customer  and click on Go

Click on Record history on the search result (customer header) and the error message is raised.
The same error message appears on site and site use level
Profile Value FND: Record History Enabled is set to Yes at site level

Cause

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