Cannot Enter Return Parts in MFS Wireless Debrief (Doc ID 2086336.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, FS Wireless

When attempting to add a Return Line in Debrief
the following error occurs.

ERROR
-----------------------
'Item Instance must be entered'.

But there is no field to enter item instance

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in FS Wireless
2. Find a Task
3. Open Debrief page and try to add a Return material line


Cause

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