Cannot Enter Return Parts in MFS Wireless Debrief

(Doc ID 2086336.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, FS Wireless

When attempting to add a Return Line in Debrief
the following error occurs.

'Item Instance must be entered'.

But there is no field to enter item instance

The issue can be reproduced at will with the following steps:
1. Log in FS Wireless
2. Find a Task
3. Open Debrief page and try to add a Return material line


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