Preview From iStore Is Not Working (Doc ID 2087551.1)

Last updated on MAY 11, 2017

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On TEST (oadebug) :  11.5.10.2 version, Merchant UI

Preview from iStore merchant UI is not working  

When trying to Preview any category or Item from iStore Administrator respopnsibility, the following error is returned
Request URI:/OA_HTML/cabo/jsps/frameRedirect.jsp



Exception:
oracle.jsp.provider.JspCompileException: Errors compiling:/oadebug/app/oracle/oadebugcomn/_pages/_oa__html/_cabo/_jsps/_frameRedirect.java
 

ERROR
-----------------------
"Internal Server Error"


Request URI:/OA_HTML/cabo/jsps/frameRedirect.jsp

Exception:
oracle.jsp.provider.JspCompileException: Errors compiling:/oadebug/app/oracle/oadebugcomn/_pages/_oa__html/_cabo/_jsps/_frameRedirect.java



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Login as the iStore Administrator responsibility
2.  Choose an item
3   Choose Preview

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the user cannot preview the display to confirm how it will look to users in the iStore storefront UI.

Cause

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