Unable to Create Disputes for Transactions Which Have Disputes that Were Not Approved

(Doc ID 2087604.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Unable to create a dispute on a transaction that already has a dispute in "Not Approved" status.

Any new dispute gets the following error:

       APP-IEX-240151 : The Dispute Amount cannot be greater than Original amount.

Cause

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