R12: IBY/CE: Bank Account Transfer (BAT), Associated PPR Stuck in Status Information Required- Pending Action (Doc ID 2087634.1)

Last updated on OCTOBER 07, 2024

Applies to:

Symptoms

a. Click on Create Electronic Payment Instructions link and  search for the Payment Process Profile , the  following error occurs  - you cannot complete this task because of Unexpected error
b. The process starts, but Payment batch is stuck in assignment complete.  The Processing Status for the document shows "Missing Profile Information - Pending Action".
     User is not able to take action on this Payment Process Profile and complete the BAT. How can the user enter the missing profile information and kick off the Format Payment Instructions with Text Output process?

Steps to Reproduce:

Initiate a Bank Account Transfer (BAT) via Cash Management.
1. Navigate to the Funds Disbursement Process Manager responsibility and click on 'Create Electronic Payment Instructions".
2. Enter a Request Name and click Next
3. Click on the LOV for Payment Process Profile (PPP), selected the required PPP.
4. Populate the Payment Currency field
5. Populate the Internal Bank Account field
6. Populate the Payment Document field
7. Populate the Select Payments from Source Product field.
8. Populate the Transmit Now field.
9. Click Submit

Generated BAT process associated PPR  shows "Missing Profile Information - Pending Action".

Attempt to access funds disbursement page to complete the missing profile information but  unable to access the missing profile link.  

Cause

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