Contracts Order Reprocessing Program Error when Oracle Payments "Require Security Code Entry" is Yes (Doc ID 2087761.1)

Last updated on DECEMBER 10, 2015

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

Credit Card Information not copied to Contracts (OKS) when "Require Security Code Entry" = Yes

With the "Require Security Code Entry" to "Yes" , create a new Sales Order for a service item with Credit Card Number and CVV Code, fulfill the order. When running the "Service Contracts Order Reprocessing Program" program in Service Contracts the Credit Card Information does not get copied over to the Service Contract. The debug log for the "Service Contracts Order Reprocessing Program" concurrent request shows the following error:

Note: When the "Require Security Code Entry" to "No" a newly created Service Contract after running the "Service Contracts Order Reprocessing Program" program in Service Contracts the Credit Card Number is copied over to the Contract.

ERROR
-----------------------
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Transaction_Extension invalid trxn extension attributes


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Set "Require Security Code Entry" to "Yes" using the Payments Setup Administrator responsibility -> System Security Options
- Login as Order Management User responsibility and enter a Sales Order for a service item
- Included the Credit Card Number and CVV Code in the Sales Order
- Fulfilled the order
- Login as Service Contract responsibility and run the "Service Contracts Order Reprocessing Program" concurrent program to create a contract
- Review the Service Contract and in the Pricing/Billing tab see that the Credit Card Information did not get copied over , the Method field is blank and not details for credit card number, expiration etc.
- Debug log for the "Service Contracts Order Reprocessing Program" shows: iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Transaction_Extension invalid trxn extension attributes


Cause

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