Updating Cover Letter Error Unable To Authenticate Session (Doc ID 2087973.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Marketing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Marketing Administration

When attempting to update a cover letter you receive an error.

ERROR
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"Unable to Authenticate session"

STEPS
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The issue can be reproduced at will with the following steps:

1. Marketing Online -> Home -> Administration -> Cover letter
2. Search for any cover letter and click on update button.
3. Click on Edit text Version button.
4. Append any data and click on Submit for approval Button.
5. The update ends in an error message "Unable to Authenticate session".


Cause

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