Deactivating Asset Number Generates Error Message "EAM Asset Has Bad And Unfixable Hierarchy" (Doc ID 2088412.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to De-Activate an Asset Number,
the following error occurs.

ERROR

Asset Hierarchy exists for the asset.


STEPS

The issue can be reproduced at will with the following steps:

- Responsibility: Enterprise Asset Management

- EAM - Assets - Asset Number - Asset Number

- Click on Find Asset Number.

- Enter 131445 and Click on Find.

- Goto Tools - De-Activate Asset Number

- Message Pops "This will de-activate the asset. Continue?

- Click OK button.

- Get the error message Asset Hierarchy exists for the asset.


Cause

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