Sales Order Line Already Shipped but Cannot Progress Close, Cause OM Standard Error Process With Retry Error on Workflow

(Doc ID 2088610.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
A sales order line is stuck at a status of "Shipped" and cannot progress to a status of close. The following error appears under the Line Status Error section of the HTMomse.sql output.


ERROR
-----------------------
Workflow Activity Status For Line Error Process
ERR_ACTIVITY_NAME : OM Standard Error Process with Retry

Cause

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