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Selling Service Contracts from Order Management for Items Already Owned by the End Customer (Doc ID 2088839.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


If we are trying to sell a service contract to a customer for a product that is already owned by them. Is there a way to capture the serial number in the the Sales Order? If so, when the service contracts order processing program runs, it would eventually convert this into a Service Contract in Oracle Service Contracts module?


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