Selling Of Extended Warranty Through Order Management -> Service Contract (Doc ID 2088839.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

Selling of Extended Warranty through Order Management -> Service Contract

If we are trying to sell a service contract to a customer for a product that is already with him after a year or so, is there a way we could capture the serial number info in the the Sales Order? If so, when the service contracts order processing program runs, it would eventually convert this into a Service Contract in Oracle Service Contracts module.
We need to be able to link the service contract (Service item in the sales order) with the Machine, that is already sold to the customer.
Note: A new sale of the service contract has been sold to the customer. But the machine is with the customer and the warranty is expired already.
 

Solution

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