Selling Service Contracts from Order Management for Items Already Owned by the End Customer
(Doc ID 2088839.1)
Last updated on JUNE 21, 2019
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
If we are trying to sell a service contract to a customer for a product that is already owned by them. Is there a way to capture the serial number in the the Sales Order? If so, when the service contracts order processing program runs, it would eventually convert this into a Service Contract in Oracle Service Contracts module?
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