In SSHR After Applied RUP8 When Selecting Change Pay Or Any Function Transaction With Details Icon, the Person Details Not Display When Hovering Over the 'Details' Icon (Doc ID 2088843.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.
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Symptoms

On: 12.1 HRMS RUP8 version, Manager,HR Views,Emp Directory

ACTUAL BEHAVIOR  
---------------
In SSHR application after applied RUP8 when selecting Change Pay or any function transaction with details icon,
the person details not display when hovering over the 'Details' Icon.
In the instance with HRMS RUP8, it is not, instead a page comes up with the following message:

The website cannot display the page

Most likely causes
> The website is under maintenance.
> The website has a programming error.

What you can try:...

 

EXPECTED BEHAVIOR
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This should work as it does on the HRM RUP7 instance.  From Manager Self-Service, when selecting the Change Pay transaction, (or any transaction with details icon)
the person details should display when hovering over the 'Details' icon.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manager Self-Service
2. Change Pay (or other transaction with a details icon)
3. Query in the employee > hover over the details icon to see person details, but instead see an error


Cause

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