Error OXTA-4002 "Unexpected client side exception" when transferring documents from OSN (Doc ID 2088929.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Supplier Network - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

In Oracle Supplier Network, occasionally the invoices received from OSN are failing with the following message:

ERROR
-----------------------
Error Code: 4002
Error Message: Unexpected client side exception.
Cause: OXTA Errors
Remedy:

Most of the time, the automatic resend resolves the problem but occasionally
the resend also fails (as seen above). The issue occurs in both OSN Test and
OSN Production and the problem occurs on a daily basis.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms