My Oracle Support Banner

Error ORA-06512: at "APPS.HZ_TIMEZONE_PUB" whenh try to perform a parts search in Mobile Field Service Wireless (Doc ID 2088975.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Wireless/WAP

When attempting perform parts search in MFS wireless,
the following error occurs.

Unexpected Error: Reason: ORA-06510: PL/SQL: unhandled user-defined exception ORA-06512: at "APPS.HZ_TIMEZONE_PUB", line 708.

The issue can be reproduced at will with the following steps:
1. Navigate to "Parts Search" screen;
2. Enter details in fields: Item, Quantity, Need by and check "Manned" checkbox
3. Click Search - error appears;

The issue has the following business impact:
Due to this issue, users cannot perform parts search.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.