Error ORA-06512: at "APPS.HZ_TIMEZONE_PUB" whenh try to perform a parts search in Mobile Field Service Wireless

(Doc ID 2088975.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Wireless/WAP

When attempting perform parts search in MFS wireless,
the following error occurs.

Unexpected Error: Reason: ORA-06510: PL/SQL: unhandled user-defined exception ORA-06512: at "APPS.HZ_TIMEZONE_PUB", line 708.

The issue can be reproduced at will with the following steps:
1. Navigate to "Parts Search" screen;
2. Enter details in fields: Item, Quantity, Need by and check "Manned" checkbox
3. Click Search - error appears;

The issue has the following business impact:
Due to this issue, users cannot perform parts search.


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