My Oracle Support Banner

MFS Receive Error Csm5omfs.html Error After Syncing Mobile Device. (Doc ID 2089078.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Synchronization in Production



Receiving the following error after sync mobile device.This happens when Task Status and Priority fields are changed ,saved and run sync
Mobile app freezes. When log back in, the Task working on disappears.

ERROR
-----------------------
csm5omfs.html
createGenXMLLOV:Error Fetching rows from database..undefined is not an object(evaluating 'tasks.currentSR[0].dbRowsSRNumber')





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Mobile apps
2. Task Status and Priority fields are changed ,saved
3. run sync


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.