Personal Task Displayed in Gantt Chart and Plan Board Is of Different Timezone Than The Agent Timezone (Doc ID 2089168.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3.1 and later
Information in this document applies to any platform.

Goal

On :  12.1.3.1 version, Dispatch Center

ACTUAL BEHAVIOR  
---------------
Personal Tasks displayed in the Dispatch center form  Gantt chart and plan board is of a different time zone than the Agent time zone. The system timezone is set to Pacific timezone (PST) while the agent timezone in Task manager, while creating the personal task is Eastern time (EST).  

Still the dispatch center plan board & Gantt displays the task in PST and not EST

EXPECTED BEHAVIOR
-----------------------
In the Dispatch Center form the  time zone shown should be Eastern time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a personal task in Field Service Manager > Task manager form
2. Select the right timezone e.g. Eastern timezone.
3. Schedule the task, in Eastern Time.
4. Assign the task to the engineer.
5. Open Dispatch Center and view the task in the Plan Board, it is shown in Pacific timezone.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms