Cannot Book a Return Order (RMA) Referenced to Original Over Shipped Sales Order

(Doc ID 2089492.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.


When attempting to Book a Return Order (RMA), which is referenced to a Original Sales Order (SO) which was over shipped,
the following error occurs.


Quantity cannot be greater than original ordered quantity.


1. Order Management Super User responsibility
2. Order Organizer > Query SO# A with booked quantity as 10.
3. Book the SO
4. Ship SO#A with shipped quantity as 15
5. Create A Return Order RMA# B, with return quantity as 15 and reference this to Original SO# A
6. Try Booking the RMA# B, Error displayed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms