Update Service Request - Bill To And Ship To Not Changing As Per Installed Base According to Profile "Service: Default Bill To and Ship To Address Options" (Doc ID 2089537.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The profile option "Service: Default Bill To and Ship To Address Options" is set to "Default from Installed BaseDefault from Installed Base". After creation of SR ,the address will not change based on the profile .Why?

Solution

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In this Document

Goal

Solution

References

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Update Service Request - Bill To And Ship To Not Changing As Per Installed Base According to Profile "Service: Default Bill To and Ship To Address Options" (Doc ID 2089537.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!