Update Service Request Bill To And Ship To Not Changing As Per Installed Base According to Profile "Service: Default Bill To and Ship To Address Options" (Doc ID 2089537.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The profile option "Service: Default Bill To and Ship To Address Options" is set to "Default from Installed Base". After creation of SR ,the address will not change based on the profile .Why?

Solution

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In this Document

Goal

Solution

References

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Update Service Request Bill To And Ship To Not Changing As Per Installed Base According to Profile "Service: Default Bill To and Ship To Address Options" (Doc ID 2089537.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!