Update Service Request Bill To And Ship To Not Changing As Per Installed Base According to Profile "Service: Default Bill To and Ship To Address Options"
(Doc ID 2089537.1)
Last updated on FEBRUARY 20, 2019
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
The profile option "Service: Default Bill To and Ship To Address Options" is set to "Default from Installed Base". After creation of SR ,the address will not change based on the profile .Why?
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