Update Service Request - Bill To And Ship To Not Changing As Per Installed Base According to Profile "Service: Default Bill To and Ship To Address Options" (Doc ID 2089537.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The profile option "Service: Default Bill To and Ship To Address Options" is set to "Default from Installed BaseDefault from Installed Base". After creation of SR ,the address will not change based on the profile .Why?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms