Work Order Stuck in Released-Pending After Approval Due to HR setup (Doc ID 2089666.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version,

When attempting to approve a work order from the login page, the work order remains in Pending Released
Reviewing the work flow, which is shown in status Error, observe the the following error occurs.

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException

The eam logs are showing the error "Organization XXX is invalid"


The issue can be reproduced at will with the following steps:
1. approve work order
2. work order not approved

Cause

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