TIMEZONE IS NOT HONORED BY CALENDAR COMPONNENT FOR SCHEDULED START & END TIME

(Doc ID 2090260.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form
 
Timezone Is Not Honored By Calendar Component For Scheduled Start & End Time in the Tasks tab of the Service Request form.
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Tasks Tab
 

Cause

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