My Oracle Support Banner

Customer information in Escalation Management Contact List Of Values (Doc ID 2091184.1)

Last updated on JANUARY 09, 2018

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When trying to escalate a Service Request the Customer information is not getting display in Customer tab contact LOV in JTFECMAN form. If the customer is having relationship with contact types 'Advisor At' and 'Contact'. The 'Contact' type relationship contact is displaying in the LOV but the 'Advisory At' relationship type contact is not populating.

The navigation would be
Customer Support --> Contact Center
Search for the SR-->Click Refresh-->Click on Details
Go To Tools -->Request Escalation. Click on Customer Tab.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.