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Receivables > Accout Details Shows Wrong Total Balance (Doc ID 2091229.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Account Details

ACTUAL BEHAVIOR
-------------------------
Account Details screen shows wrong Total Balance. Business users complaining about this screen.


EXPECTED BEHAVIOR
---------------------------
It is supposed to show 44000 + 1600 + 12.95 + 25 = 45637.95
But it shows 136,437.95$.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Receivables > Account Details
2. Query a customer is Account Details.
3. See the wrong balance.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the amount they expect.

Cause

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In this Document
Symptoms
Cause
Solution
References


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