Receivables > Accout Details Shows Wrong Total Balance
(Doc ID 2091229.1)
Last updated on JANUARY 28, 2022
Applies to:
Oracle Receivables - Version 12.1.1 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.1 version, Account Details
ACTUAL BEHAVIOR
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Account Details screen shows wrong Total Balance. Business users complaining about this screen.
EXPECTED BEHAVIOR
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It is supposed to show 44000 + 1600 + 12.95 + 25 = 45637.95
But it shows 136,437.95$.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Receivables > Account Details
2. Query a customer is Account Details.
3. See the wrong balance.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the amount they expect.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |