Google Map Is Not Displaying Icons For Tasks In IE11

(Doc ID 2091541.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Map

ACTUAL BEHAVIOR
---------------
When Viewing field service tasks on the Google map icons are not displaying when using IE11.
The icons are displaying correctly when using the Firefox browser.

EXPECTED BEHAVIOR
-----------------------
Google Maps should show task in IE11 similar to Mozilla

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigate to the Field service Manager Responsibility > Dispatch Center.
1.From the Plan Board, right click on an engineers name
2.Select View Technicians location on Google Map . Engineer location should be displayed on the map
3. Select another task and click View Task and technical location on google map. Google map does not display the task location in IE11


Changes

 

Cause

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