Slow Performance To Cancel Internal Orders In Order Management (Doc ID 2091651.1)

Last updated on MARCH 22, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
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Slow performance to cancel Internal Orders in Order Management.

EXPECTED BEHAVIOR
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Expecting for better performance and find the root cause

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Responsibility OM -> Orders, Returns -> Order Organizer
2. In the Screen “Find Orders/Quotes”, I capture the data in the field Order Date. Click in Find.
3. In the screen Order Organizer, We select one or a range of internal orders for the cancellation.
4. Then we click on the Actions option. The screen Actions, We select the Cancel option.
5. In the screen Cancel Orders, We click on OK.
6. In this process, for the cancellation of internal orders OM, it is very slow, averaging 5 minutes.

Cause

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