R12: AP/IBY: Payments Dashboard Performance Issue, Sometimes Ending In "Internal Server Error" (Doc ID 2091746.1)

Last updated on JUNE 19, 2016

Applies to:

Oracle Payments - Version 12.1.1 and later
Oracle Payables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle eBusiness Suite (EBS) release 12.1 and above, clicking any of the statuses in the 'Today's Payment Process Requests' table can result in a performance delay, and sometimes results in an 'Internal Server Error' page.

Expectation
Payment Dashboard should get loaded as expected

Steps to reproduce

The issue can be reproduced at will with the following steps:

1) Go to XX Accounts Payables Super User resp
2) Navigate to Payments> Payments Manager> Home
3) Payments Dashboard > Today's Payment Process Requests

Click on any of the status as below

Need Action
Program Errors
Processing
User Terminated
Completed

Business Impact
The issue has the following business impact:
The page takes lot of time to open and sometimes throws error.
Due to that AP business is unable to monitor the status of payments in the Payments dashboard

Changes

12.1.x: Applied latest Payables Recommended Patch Collections (RPC) Patch 21261663:R12.AP.B and Patch 21261629:R12.AP.B.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms