Dependent Coverage not Carried Forward When A Contact has Multiple Relationship Types (Doc ID 2092127.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Advanced Benefits

ACTUAL BEHAVIOR
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When a contact has multiple relationship types, during a life event the dependent (contact) coverage does not carry forward.


EXPECTED BEHAVIOR
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Expect the dependent (contact) coverage to carry forward when no changes are made.

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Enter and Maintain and query the employee in question.
3. Click on Others > Contact > Add a contact such that this Contact has two contact relationships with the Employee.
4. Navigate to Benefits Service Center > Process a life event once and enroll into the compensation object with the option that supports spouse and dependents in the designation requirements. Designate the Spouse.
5. Process another life event and enroll into the same compensation object to notice the dependent is not carried forward.

 

Cause

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