My Oracle Support Banner

UPK: Error "The system may not be connected with the tracking environment" when Playing the UPK Player Package in Taleo LMS (Doc ID 2092374.1)

Last updated on MARCH 16, 2021

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms




While playing UPK Player Package (SCORM format) in the Taleo Learning System, the below error is received:

"The system may not be connected with the tracking environment.
Your progress may not be tracked. To resolve this issue, try restarting the content. If the issue continues, contact your system administrator.Received error code #undefined , cmi.suspend_data"



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.