UPK: Error "The system may not be connected with the tracking environment" when Playing the UPK Player Package in Taleo LMS (Doc ID 2092374.1)

Last updated on JANUARY 06, 2016

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms




While playing UPK Player Package (SCORM format) in the Taleo Learning System, the below error is received:

"The system may not be connected with the tracking environment.
Your progress may not be tracked. To resolve this issue, try restarting the content. If the issue continues, contact your system administrator.Received error code #undefined , cmi.suspend_data"



Cause

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