Solutions In iSupport Homepage Quick Link Does Not Show The Updated Solution (Doc ID 2092514.1)

Last updated on MARCH 04, 2016

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Homepage

ACTUAL BEHAVIOR
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In iSupport, when look at a Solution from the homepage "Quick Links", the retrieved solutions has less statements than when the solution is retrieved by doing a search form iSupport Knowledge Base.

EXPECTED BEHAVIOR
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Both ways should show the same solution with the same statements.

STEPS
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The issue can be reproduced at will with the following steps:
1. In iSupport home page, under Quick Links, there is Solution available there.
2. Modify the solution in Knowledge Management and publish it.
3. Then, in iSupport go to Knowledge Base and in the Search page look for the modified solution.
4. The solution shows all the modifications added in Knowledge Management.
4. Go to iSupport > Home > Quick Links > and look at the same solution there. It is still showing the old version of the solution, not the modified one.


Cause

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