Trade Management Unable To Settle Writeoffs And Charge Backs (Doc ID 2092825.1)

Last updated on DECEMBER 28, 2015

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.
When a deduction is created and the receipt amount is unapplied and applied again.When the amount is applied again,the same does not get reflected in Trade management properly. The updated amount is visible only in the claim header. The claim line does not reflect the latest amount,but the old amount. Hence, the error The total of 'Claim Amount Remaining' must be greater than the sum of the claim lines is thrown.

Symptoms

12.2.3, Trade Management unable to settle the write offs and charge backs. The following error occurs

Error •The total of 'Claim Amount Remaining' must be greater than the sum of the claim lines.

Cause

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