Last updated on MARCH 08, 2017
Applies to:Oracle Customer Care - Version 12.2.4 and later
Information in this document applies to any platform.
Error querying certain Service Requests in TeleService (Service Request or Contact Center forms).
(N) Service Requests > Create Service Request
(N) Customer Management > Contact Center
- Open form on SR Tab
=> Error occurs
FRM-40831: Truncation occurred: value too long for field BUSINESS_PROCESS.
What has Changed:
Upgraded from Release 12.1.3 to 12.2.4.
What is Working:
No errors when Business Process name is 25 characters or less.
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