Getting Unable To Unlock The Solution.Please Try Again. When Unlocking A Solution (Doc ID 2092883.1)

Last updated on JUNE 20, 2017

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.4 Getting Unable to unlock the Solution.Please try again. when unlocking a solution

Steps To Reproduce
==================
R:Knowledge Administrator
Search for a Published solution, click Lock and Update, click Unlock to get error 'Unable to unlock the Solution.Please try again', if I click Cancel and go to the solution it has been unlocked

Cause

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