In Read Only Scheduling Chart Function-Getting Kicked Out Of Instance When Using Switch Responsibility (Doc ID 2092892.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Dispatch Center

When attempting to switch responsibility in Read Only Scheduling Chart window,
the following error occurs.

ERROR
-----------------------

FRM-92100: Your connection to the Server was
interrupted.
This may be the result of a network error, or failure on
the Server.
You will need to reestablish your session

Details
Java Exception:
java.lang:NullPointerException
at oracle.apps.jtf.schedulingChart.client.schedulingDataClient.doClear(SchedulingDataClient.java:684)
at oracle.apps.jtf.schedulingChart.client.schedulingDataClient.destroy(SchedulingDataClient.java:1530)
at.oracle.Source)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility:Field Service Manager
2. Open Read Only Scheduling Chart window
3. Go to navigator > switch responsibility > Error



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms