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12.2.3 : Deduction With Chargeback Keeps Giving Error (Doc ID 2093170.1)

Last updated on DECEMBER 21, 2020

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.


When attempting to settle deduction claim from chargback the following error occurs.


An error has occured during Approval of Claim "DEDxxxx".

Error Log: 1: SYSPARAM: Post to GL is T
2: Source Table : OZF_CLAIMS_ALL
3: ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package OZF_AR_PAYMENT_PVT Procedure Create_AR_Chargeback

The issue can be reproduced at will with the following steps:

The deduction claim when settled via chargeback is giving error and bringing it to OPEN status


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