12.2.3 : Deduction With Chargeback Keeps Giving Error (Doc ID 2093170.1)

Last updated on DECEMBER 30, 2015

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Claim Settlement

When attempting to settle deduction claim from chargback the following error occurs.

ERROR
-----------------------
Notification sent:
An error has occured during Approval of Claim "DED51860".

Error Log: 1: SYSPARAM: Post to GL is T
2: Source Table : OZF_CLAIMS_ALL
3: ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package OZF_AR_PAYMENT_PVT Procedure Create_AR_Chargeback


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

The deduction claim when settled via chargeback is giving error and bringing it to OPEN status




Cause

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