TeleService: Unwanted Address Notes Created When Using A Service Request Type With Extended Attributes (Doc ID 2093503.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When adding Notes to a Service Request which has extended attributes, unwanted address information also gets added in the History tab.

Expected Behavior:

Should only see the Notes added in the History tab, and not additional addresses.

Steps:

1. Add a note to a Service Request with extended attributes.
2. Check History Tab
3. Unwanted address information appears.

Cause

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