TeleService: Unwanted Address Notes Created When Using A Service Request Type With Extended Attributes
(Doc ID 2093503.1)
Last updated on FEBRUARY 22, 2019
Applies to:Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.
When adding Notes to a Service Request which has extended attributes, unwanted address information also gets added in the History tab.
Should only see the Notes added in the History tab, and not additional addresses.
1. Add a note to a Service Request with extended attributes.
2. Check History Tab
3. Unwanted address information appears.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document