TeleService: Unwanted Address Notes Created When Using A Service Request Type With Extended Attributes
(Doc ID 2093503.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.
When adding Notes to a Service Request which has extended attributes, unwanted address information also gets added in the History tab.
Should only see the Notes added in the History tab, and not additional addresses.
1. Add a note to a Service Request with extended attributes.
2. Check History Tab
3. Unwanted address information appears.
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