Task Audit Details Do Not Show Status Updates Made By Mobile Users (Doc ID 2093515.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 MFS Laptop


After updating the Task status in MFS Laptop, the Task Audit tab ( In Service Request form > task tab > More button) does not have the Task Audit information


Expect to see the Task Audit info information for updates that were made to the Task status in MFS Laptop

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update Task Status in MFS Laptop
2. Sync to Enterprise
3. Click on More Button on SR form Task tab, check the Audit info


Cause

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