Copy To Actual Doesn't Honor Override Price Entered For Labor Lines Only. (Doc ID 2093769.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema
Entering Charges (manually) as estimates in the SR form Charges tab. On the Pricing subtab, the defaulted price (from price list) is manually overridden.

ACTUAL BEHAVIOR
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When the Estimate line is copied to an Actual line (using button (Copy to Actual), the price defaults back to the pricelist price for Labor lines. For Expense and Material lines, the manually entered price is maintained on the actual line
This issue happens for labor item only and not for expenses or materials.

EXPECTED BEHAVIOR
-----------------------
It would be expected that the manually entered price is maintained on the actual line for labor lines too

STEPS
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The issue can be reproduced at will with the following steps:
> profiles setup:
Charge: Default Price List set to Depot Repair Price List
Service: Charge Line Default Price List set to Use value from service request price list
> Login To Service form, and create SR and save
> on charges tab, enter a line (estimate) for a labor SAC and item
> on pricing tab, manually change the price
> Use Copy to Actual and notice the price is defaulted back to the pricelist price.
The Net price is copied correctly, and the issue is with the unit price only.

Cause

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