TeleService 12.2.4 - Issue Compiling Form CSXSRISR.fmx After CS Patch Installation (Doc ID 2093867.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to apply Patch 22259592, the form CSXSRISR.fmx cannot be generated and the following errors occur.

Error:

Compiling WHEN-BUTTON-PRESSED trigger on FIND item in INCIDENT_TRACKING data block...
Compilation error on WHEN-BUTTON-PRESSED trigger on FIND item in INCIDENT_TRACKING data block:
PL/SQL ERROR 49 at line 4, column 1
bad bind variable 'PARAMETER.CALL_FIND_SR'
PL/SQL ERROR 49 at line 4, column 1
bad bind variable 'PARAMETER.CALL_FIND_SR'

Changes

Apply Patch 22259592:R12.CS.C - 12.2.4 DEC BUG FIXES.

Cause

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