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IEX: Delinquencies Management Performance Issue (Doc ID 2094292.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, IEX: Delinquencies Management process is running for 20 Hours
 

Tkprof shows the following as the top SQL statement causing the issue:

SELECT DISTINCT CUST_ACCOUNT_ID
FROM
AR_TRX_BAL_SUMMARY ARS, AR_SYSTEM_PARAMETERS ARP WHERE ARS.REFERENCE_1 = 1
AND ARS.ORG_ID = ARP.ORG_ID AND NOT EXISTS (SELECT 1 FROM
IEX_DELINQUENCIES_ALL IED WHERE IED.STATUS IN ('DELINQUENT',
'PREDELINQUENT') AND ARS.CUST_ACCOUNT_ID = IED.CUST_ACCOUNT_ID AND
ARS.ORG_ID = IED.ORG_ID)

 

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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